Mac Support Specialist
We are looking for a support-focused pro to join the IT team. You will be a major player in growing our team and elevating the organization. MBH IT plays a key role in enabling our employees to innovate and operate at their peak potential. You will improve the front-line user experience by providing on-demand user support for MBH staff and their tools and apps, while also contributing to longer-term projects.
Serves as Apple technician – iOS and cross-platform troubleshooting and configuration
Provide support to full range of Apple products – MacBooks, iPads, iPhones
Routine software updates; focusing on Mac products.
Modify and maintain ticketing systems
Keep detailed inventory of Mac hardware and software up to date.
Deploy and maintain Apple products using JAMF MDM System.
Troubleshoot software and hardware end-user issues. Identify cases indicative of server or network problems.
New hire and offboarding administration – including equipment deployment, e-mail, phone, server access, and security system.
Coordinate with vendors and consultants.
Recommend and implement ways to improve I.T. processes and procedures.
Manage multiple assignments concurrently.
3-5 Years work experience in an IT support role.
Strong understanding of computer network technologies (TCP/IP, VPN, WiFi, DNS, DHCP).
Strong Mac/iOS troubleshooting skills.
Desire to learn new software and technology, and work on multiple tasks at the same time.
Good documentation skills, attention to detail.
Basic knowledge of Active Directory.
Ability to lift 40+ lbs.
Candidates must have 3-5 years of hands-on experience with the following desktop technologies:
MS Windows 10
MS Office 365
Virus control and virus client management
MS Print environment support
Computer asset control
Mobile device support
Service Desk / Ticketing system
If you are a self-starter, detail-oriented and who can juggle various tasks within a timely and expedient manner, then this is a great opportunity to advance your IT career. We are looking for someone who is a team player with the sensibility to get the job done!