Primary Responsibilities

• Serves as Lead Apple technician – iOS and cross-platform troubleshooting and configuration

• Provide support to full range of Apple products – MacBooks, iPads, iPhones

• Routine software updates; focusing on Mac products.

• Modify, manage, and maintain ticketing systems

• Keep detailed inventory of Mac hardware and software up to date.

• Deploy and maintain Apple products using JAMF MDM System.

• Troubleshoot software and hardware end-user issues. Identify cases indicative of server or network problems.

• New hire and offboarding administration – including equipment deployment, e-mail, phone, server access, and security system.

• Coordinate with vendors and consultants.

• Recommend and implement ways to improve I.T. processes and procedures.

• Manage multiple assignments concurrently.

Required Skills

• 5-10 Years work experience in an IT support role.

• Strong understanding of computer network technologies (TCP/IP, VPN, WiFi, DNS, DHCP).

• Strong Mac/iOS troubleshooting skills.

• Desire to learn new software and technology, and work on multiple tasks at the same time.

• Good documentation skills, attention to detail.

• Basic knowledge of Active Directory.

• Ability to lift 40+ lbs.

Candidates must have 5-10 years of hands-on experience with the following desktop technologies:

• MS Windows 10

• MS Office 365

• Virus control and virus client management

• MS Print environment support

• Computer asset control

• Mobile device support

• VPN support

• Remote support

• Service Desk / Ticketing system

Salary Range: $72,000.00 To $90,000.00 Annually

If you are a self-starter, detail-oriented and who can juggle various tasks within a timely and expedient manner, then this is a great opportunity to advance your IT career. We are looking for someone who is a team player with the sensibility to get the job done!